Service scope and detailed information
TSE Service Facility Certification Consultancy Process
Service certification demonstrates that services offered to consumers conform to the relevant Turkish Standard or criteria.The document issued to organisations when conformity is established is the Service Qualification Certificate.
Further information1 – ISO 9001 Standard Documentation Training
2 – ISO 9001 Standard Internal Audit Training
Training Details
Consultancy Services Through to the Certification Decision
- Submitting the TSE service qualification certification application,
- Preparing additional administrative documents
- Reviewing software and hardware infrastructure
- Preparing Quality, Administrative Requirements, Resource Management and Complaint Management processes, and establishing and implementing the necessary systems and documents,
- Establishing and implementing the internal audit system,
- Establishing an equipment management system and carrying out equipment calibration, verification and functional checks
- Establishing the evidence and record system required for application and assessment,
- Providing support for preparing the intranet and website,
- Carrying out and reviewing pre-audit implementation
- Preparing the assessment plan and making assessment preparations,
- Closing post-audit nonconformities and obtaining the certification decision

Support Services
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- Establishing physical facilities
- Procuring the necessary materials, instruments and equipment
- Arranging personnel recruitment
- Setting up website and email systems
- Establishing electronic data storage
- Installing software to be used in the service process and other processes
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Before you decide
Is purchasing equipment alone sufficient?
Personnel competence, physical conditions, service workflow and records are assessed together. An equipment list alone does not demonstrate all of a service facility's qualification conditions.
Can several service activities be assessed using the same equipment list?
Some equipment may be shared; however, each activity's standard, personnel needs and instrument requirements should be mapped separately. Equipment on a list is not assumed to meet the technical needs of every service.
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